We're really sorry that you're not happy with your order. If you're looking to return something to us you can find information about our services along with postal and in-store returns can be found on our Returns & Refunds page – please visit Returns & Refund.

If you are concerned that your item may be faulty please let us know straight away by contacting our Customer Care team.

We do not offer exchanges.

Your refund will be processed to your original payment method.

If you used our Returns Portal, we expect the carrier to have returned your order to us within 10 days of you passing your return to them. If you used an independent carrier to return your order, you should check with them for their delivery timescales. You can usually track the parcel's journey via the carrier's website.

Once the parcel has arrived with our returns team, we aim to process it within 14 days. This marks the item(s) as returned and triggers a refund.

Once the refund process has started, we expect the refund to be back with you within 5 working days. This timeframe can vary according to your payment provider.

If the refund was due to a cancellation, we'll cancel them from the order which will trigger a refund back to your method of payment. We will do this as soon as possible and by no later than 30 (thirty) days from the date of your order. Once the cancellation has been confirmed and the refund process started, we expect the refund to be with you within 5 working days. This timescale can vary according to your payment method.