Delivery & Collections

For full details on delivery times, charges, and eligibility, please

Click here to view our Shipping Policy.

We offer UK Standard Delivery. We do not offer International Shipping currently. Visit our delivery page to view our current delivery information

Visit our delivery page to view our current delivery information

Visit our delivery page to view our current delivery information

Visit our delivery page to view our current delivery information

Visit our delivery page to view our current delivery information

The carrier we use to deliver your parcel depends on its contents, value and weight.
All of our carriers will attempt a delivery at your front door before opting to leave the order with a neighbour, leave it in a safe place or take it back to the depot. In all cases of a failed delivery attempt, they will leave a card to let you know what they've done.

Yes, although this does depend on the value of your order and the courier’s personal judgement on how appropriate this method of delivery is for each delivery attempt.

We're pretty quick at picking and packing your order & once the order has been placed we can't change it before despatch therefore we need to be quick to cancel your order once your purchase has been confirmed. If you contact us on 0161 393 7060 as soon as possible we may be able to help.

Before contacting us, please check the despatch email we sent which confirms what should have been in the parcel.

Sometimes we split your order in to more than one delivery so it might be the item(s) you're missing will be delivered separately.

Also, check the despatch note that came with your parcel. That will list all the items in your parcel. If the item(s) you're missing are not on that note, it's likely they'll be delivered separately.

If you have tracked your parcel and it shows as delivered but you wish to dispute it, we strongly recommend that you call our Customer Care team so that we can discuss the delivery together all in one contact. Please be advised that we may need to use the recording of the call in order to conduct the investigation with our carrier and/or the police.

Before contacting us we suggest you check with your neighbours and any safe places around the delivery address. Usually the tracking will have a picture of the delivery location and that will be our first port of call.

Yes! Simply follow the link in your dispatch email and our carrier will show you where they’re up to with your delivery.

We can deliver Standard Delivery orders to the whole of the UK; however the following postcode areas are excluded from Next Day Delivery and will be sent on a Standard Service:
BT (all Northern Ireland), GY, IM, JE, KW11-17, HS, PH32-35, ZE

We do not currently ship internationally.

You can track your order online using our tracking service. Simply follow the link in your dispatch email or the My Account section of the website and our carrier will show you where they’re up to with your delivery. In the unlikely event that there’s a problem with your order, we will contact you either by phone or email to let you know, however if there is something you’d like to discuss please feel free to contact our Customer Care Team.