Orders

We will send you an email update once your order has been despatched.Please log into your account to view the most recent update on your order. Alternatively you can check the tracking link we sent in your despatch email to view the latest tracking information.

Still need help? Call us on 0161 393 7060! Be sure to have your order number ready so we can help you as quickly as possible.

Sorry your order was cancelled.

If any of the items you've ordered are out of stock at the time of packing , we'll cancel them from the order which will trigger a refund back to your method of payment. We will do this as soon as possible and by no later than 30 (thirty) days from the date of your order. Once the cancellation has been confirmed and the refund process started, we expect the refund to be with you within 5 working days. This timescale can vary according to your payment method.

If you ordered and paid for your order in one of our retail stores, please take your cancellation email to one of our stores to claim a refund. As the purchase was made in store, the refund will need to be processed in store too.

Credit and Debit Cards

We accept the following credit and debit cards:

• VISA
• MasterCard
• Switch
• Maestro
• Delta
• American Express

Making payments through our websites and applications is secure. For increased protection and your peace of mind we support Verified by Visa and Mastercard Securecode. These services provide an additional level of security when paying with VISA or Mastercard credit or debit cards providing you are registered for the service. For more information, contact your VISA or MasterCard card issuer.

Paypal

Simply select the option during checkout and login to your PayPal account.

Klarna

Klarna enables you to either pay in 3 instalments or pay up to 30 days after you receive your order.

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply.

If you've received an error message contact our Customer Care team with as many details as you can about the issue - including the error messages you receive, and we'll try to resolve it as soon as we can.

Alternatively please try the following;
Check the card details you have entered to make sure the information is correct, e.g. the expiry date or your billing address.
Make sure you enter the security code correctly - that's the three digit number on the back of your card.
If the details you have entered are correct please contact your card issuer.

From time to time, we understand that a delivery may show as delivered by our carrier however there’s no sign of it at the delivery address. We recommend calling our Customer Care team on 0161 393 7060 so we can sort it out there and then. If you’d prefer to write to us (email, chat, social media) we can still help however the process may take a bit longer than if you called us.

At certain times we are unable to send all of the items you have ordered. If this is the case, we will send you an email letting you know of all the items that are missing from your order.

Please note that we will provide you with a full refund for all the items that have not been sent.
Please note that if purchasing more than 1 item then your order may be split into separate deliveries.

We're pretty quick at picking and packing your order & once the order has been placed we can't change it before despatch therefore we need to be quick to cancel your order once your purchase has been confirmed. If you contact us on 0161 393 7060 as soon as possible we may be able to help.

Before contacting us, please check the despatch email we sent which confirms what should have been in the parcel.

Sometimes we split your order in to more than one delivery so it might be the item(s) you're missing will be delivered separately.

Also, check the despatch note that came with your parcel. That will list all the items in your parcel. If the item(s) you're missing are not on that note, it's likely they'll be delivered separately.

If you have tracked your parcel and it shows as delivered but you wish to dispute it, we strongly recommend that you call our Customer Care team so that we can discuss the delivery together all in one contact. Please be advised that we may need to use the recording of the call in order to conduct the investigation with our carrier and/or the police.

Before contacting us we suggest you check with your neighbours and any safe places around the delivery address. Usually the tracking will have a picture of the delivery location and that will be our first port of call.

We can supply a VAT invoice for your online order when:

• The order has been delivered
• You have a valid VAT number
• We can verify the VAT number
• The billing details of the order match the address details associated to the VAT number

If we're unable to validate or match any of the VAT details with the order details, we can supply a despatch note which serves as a proof of purchase. If your order was split we'd supply individual despatch notes for each parcel and the items within that parcel.

In order to request a VAT invoice, please submit your request, one at a time, via our Contact Us form.