Returning orders to us is easy. Whatever your reason, we offer a refund or exchange within 28 days of delivery or collection.
Within 14 days of receiving your order you must notify us of any items you would like to return. You then have 14 days in which to return the items to us. You must complete the returns form sent to you with your order and send it back to us with the items you are returning.
We offer a selection of ways for you to return items, details of which are below. Please note that you remain responsible for the items until they reach us.
Unless faulty, items returned must be returned in their original packaging and in a re-saleable condition.
If you wish to exchange an item and you purchased online, you will only be able to do this within stores. If sent back for this purpose, we can only offer a refund.
PayPal, PayPal Credit or Apple Pay payments cannot be refunded instore and have to be processed by our Returns team. You can still return items to store. Our store teams will send your items back to our distribution centre on your behalf free of charge. Refunds are processed when items are received by our Returns team.
Delivery charges will be refunded in full in cases where the goods are faulty. If an entire order is cancelled within the 14 day cancellation period the full purchase price together with our standard delivery charge will be refunded. If you chose to pay extra for an expedited delivery service, we will only refund the cost of standard delivery. Please note that if you want to return only some items but keep the rest of your order, you may not be entitled to a refund of the delivery charge.
Used faulty goods must be returned in clean condition to be accepted for a refund. This is to ensure the health and safety of the teams handling returns. This does not affect your statutory rights.
Swimwear and Underwear cannot be exchanged or refunded except for where items are faulty.
Please see our Terms and Conditions for more details.
All items purchased online or instore can be returned to any Millets, Blacks or Ultimate Outdoors store. Just take the goods you want to return accompanied with the dispatch note or receipt and the store team will be happy to assist you.
If you paid using a credit or debit card please make sure you have this with you so we can process a refund. The time banks take to process payments can vary. Please allow 5 working days for a refund to appear in your account.
If you paid using PayPal, PayPal Credit or Apple Pay, we’ll send the items to our Returns team on your behalf free of charge. Once received they will process either an exchange or refund – whichever you’d prefer. Replacement items will be sent to the same store or address as the original order.
Return your unwanted items via local and convenient drop off points. CollectPlus have over 4500 parcel drop points in local stores across the UK. Many have extended opening hours and are open 7 days a week, so you can return items at a time and place that suits you.
CollectPlus can accept parcels up to 10kg in weight and with maximum dimensions of 60x50x50cm.
Visit CollectPlus where you can create a returns label at a cost of £2.99. You will receive proof of postage, online tracking and compensation cover up to £50.
You can make your own arrangements through any postal carrier. We recommend you use a service that can provide proof of postage as the items remain your responsibility until we receive your parcel. Some services offer levels of compensation in case your parcel becomes lost or damaged. We suggest this is considered especially when returning high value items.
Please address returns parcels to:
Millets Internet Returns,
JOHN K PHILIPS GROUP LTD
Unit 3 Golborne Point