Terms & Conditions

This website is owned and operated by Blacks Outdoor Retail Limited ("Millets ", "we", "us" or "our"), which is a part of JD Sports Fashion plc
Millets is a trading name of Blacks Outdoor Retail Limited. Blacks Outdoor Retail Limited registered office: Hollinsbrook Way, Pilsworth
Bury BL9 8RR. Registered in England and Wales with company number: 7795258, VAT No: 787 440 102.

1. General

1.1 These Terms of Website Use set out the basis on which you can visit and use our website www.millets.co.uk (the "Website") whether as a guest or registered user. Please read them carefully as they contain important information.

1.2 We process information about you in accordance with our Privacy Policy. Contracts for the supply of goods formed through this website as a result of visits made by you are governed by our Supply Terms.

1.3 By accessing and using this Website and/or placing an order you indicate that you accept these Terms of Website Use, the Supply Terms and the Privacy Policy and that you agree to be bound by them. If you do not agree to be bound by these Terms of Website Use, the Supply Terms and the Privacy Policy you may not use or access this Website.

1.4 Millets reserve the right to change these Terms of Website Use from time to time. Any such changes will take effect when posted on the Website and it is your responsibility to read the terms and conditions on each occasion you use this Website and your continued use of the Website shall signify your acceptance to be bound by the latest Terms of Website Use.

1.5 There may be legal notices on other areas of this Website which relate to your use of this Website, such as our Privacy Policy and our security policy, all of which will, together with these Terms govern your use of this Website.

1.6 Millets may from time to time make available services on the Website which require registration. Information that you provide on this Website must be complete and accurate. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

1.7 Subsequent access to such services shall require input of appropriate account and password details ("Login Details"). You are responsible for maintaining the confidentiality of your Login Details and any activities that occur under your account. Millets shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your Login Details. In the event that you have any concerns regarding your Login Details or become aware of any misuse then you should inform us immediately by contacting our customer services team by email at customercare@millets.co.uk. Millets may deactivate your account at any time which will mean that your Login Details will no longer provide access to your account. Millets will let you know if it does this using the contact details you provided.

1.8 If you wish to subscribe to our Newsletter, we ask for contact information such as name, email address and delivery address. You warrant on registration that the personal information which you are required to provide is true, accurate, current and complete in all respects. If any of your details change you will notify us at your earliest convenience either through updating the new details in 'my account' or by contacting the customer services team by email at customercare@millets.co.uk.

2. Accessing our website

2.1 Access to our Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Website without notice (see below). We will not be liable if, for any reason, our Website is unavailable at any time for any period.

2.2 Millets may from time to time make available services on the Website, which require registration and are only available to users who have registered with us. Information that you provide on this Website must be complete and accurate. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

2.3 Subsequent access to such services shall require input of appropriate account and password details ("Login Details"). You are responsible for maintaining the confidentiality of your Login Details and you must not disclose them to any third party. You are liable for any activities that occur under your account. Millets shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your Login Details.

2.4 In the event that you have any concerns regarding your Login Details or become aware of any misuse then you should inform us immediately by contacting our customer services team by email at customercare@millets.co.uk. If, in our opinion, you have failed to comply with any of the provisions of these Terms of Website Use, or for any other reason, we may deactivate your account at any time, which will mean that your Login Details will no longer provide access to your account. Millets will let you know if it does this using the contact details you provided.

2.5 If you wish to subscribe to our Newsletter, we ask for contact information such as name, email address and delivery address. You warrant on registration that the personal information which you are required to provide is true, accurate, current and complete in all respects. If any of your details change you will notify us at your earliest convenience either through updating the new details in 'my account' or by contacting the customer services team by email at customercare@millets.co.uk.

2.6 You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms of Website Use, and that they comply with them.

2.7 You may only use our Website for lawful purposes and you agree that:

• 2.7.1 you will not use our Website in any way that breaches any applicable local, national or international law or regulation;
• 2.7.2 you will not use our Website in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
• 2.7.3 you will not use our Website to knowingly introduce or transmit any data, send or upload any material that contains viruses,
  Trojan horses, worms, time-bombs, or other harmful material or similar computer code designed to adversely affect the operation of any
  computer software or hardware;
• 2.7.4 you will not access without authority, interfere with, damage or disrupt any part of our Website, any equipment or network on
  which our Website is stored, any software used in the provision of our Website, or any equipment or network or software owned or used by
  any third party.

2.8 Millets may from time to time make available services on the Website, which require registration and are only available to users who have registered with us. Information that you provide on this Website must be complete and accurate. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

2.9 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it.

3. Warranties and liability

3.1 The material displayed on our Website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

• 3.1.1 all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
• 3.1.2 Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Website or in connection
  with the use, inability to use, or results of the use of our Website, any websites linked to it and any materials posted on it, including, without
  limitation any liability for:
  
  3.1.2.1 loss of income or revenue;
  3.1.2.2 loss of business;
  3.1.2.3 loss of profits or contracts;
  3.1.2.4 loss of anticipated savings;
  3.1.2.5 loss of data;
  3.1.2.6 loss of goodwill; and
  3.1.2.7 for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of
  contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your
  tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

3.2 Nothing in these Terms of Website Use excludes or limits liability for death or personal injury arising from our negligence or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability, which cannot be excluded or limited under applicable law.

3.3 The information contained in the material in this Website is only for information purposes. Millets , by permitting the use of this Website, does not hold itself out as providing any legal, financial or other advice. It also does not make any recommendation or endorsement as to any service or product or to any material submitted by third parties or linked to this Website. The material on this Website does not constitute advice and you should not rely on any material in this Website to make (or refrain from making) any decision or take (or refrain from taking) any action.

3.4 Millets will make every effort to keep the Website available but Millets cannot guarantee that the Website will always be available, reliable, free from technical inaccuracies and typographical errors or other types of error. Further, we often review the content of the Website to keep it up to date, but we cannot guarantee that it will always be up to date. Millets do not make any other promises or warranties about the Website. If the need arises, we may suspend access to the Website, or close it indefinitely.

3.5 This Website contains material submitted and created by third parties. Where this is the case, we shall let you know. We have not been able to verify the accuracy of such material and so you should confirm its accuracy with the relevant third party.

3.6 This Website also contains links to other websites and resources which are not under the control of and are not maintained by Millets. Millets have no control over such websites and resources. Millets provide these links for your convenience only but do not necessarily endorse the material on these websites. Your visiting of any external websites via links from this Website is entirely at your own risk. Where it is possible for you to transact through any linked website with a third party, such transactions shall be (and any rights and obligations shall arise) solely between you and the third party. Therefore, you should ensure that you carefully read the terms and conditions for the accessing and use of such websites and resources and, if you suffer losses as a result of accessing and/or using such third party websites and resources, you must claim against the third party and not us.

3.7 Unless otherwise specified, the materials on this Website are directed solely at those who access this website from the United Kingdom. Millets make no representation that any products or services referred to in the materials on this Website are appropriate for use, or available, in other locations. Those who choose to access this Website from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

3.8 If either you or we are in breach of the arrangements under these Terms of Website Use, neither of us will be responsible for any losses that the other suffers as a result, except those losses which are a foreseeable consequence of the breach. Losses are foreseeable where they could be contemplated by both you and us at the time you place an Order.

4. Intellectual property

4.1 Unless otherwise specified, all intellectual property rights in our Website and in the material published on it are owned by or licensed to Millets . These works are protected by copyright laws and treaties around the world. All such rights are reserved.

4.2 Unless otherwise specified, the authors of the literary and artistic works in the pages in this Website have asserted their moral right pursuant to Section 77 of the Copyright Designs and Patents Act 1988 to be identified as the author of those works. Our status (and that of any identified contributors) as the authors of material on our Website must always be acknowledged.

4.3 Blacks, Millets, Freespirit, and other marks indicated on our Website are trade marks or registered trade marks of Millets . The Website's graphics, logos, page headers, button icons, scripts and service names are the trade marks or trade dress of Millets. Black's trade marks and trade dress may not be used in connection with any product or service that is not Millets ', in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Millets. All other trade marks not owned by Millets that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Millets.

4.4 Except as stated in this condition 4.4, the contents of this Website may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, posted, re-posted or transmitted in any form or by any means without the prior express written permission of Millets. You may not distribute, display or copy any of the contents of the pages contained in this Website to third parties including, but not limited to, "caching" any material on this Website for access by third parties and "mirroring" any material on this Website. You may print off one copy of the contents of an individual page of this Website for the purpose of private and personal non-commercial use.

4.5 You must not modify the copies of any material you have printed off in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

4.6 If you print off, copy or download any part of our Website in breach of these terms of use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

5. Jurisdiction and applicable law

5.1 These Terms of Website Use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in all respects in accordance with English law and the parties hereby submit to the exclusive jurisdiction of the English courts, although we retain the right to bring proceedings against you for breach of these Terms of Website Use in your country of residence or any other relevant country.

5.2 Where national regulatory authorities have jurisdiction over the contents of this Website, Millets has attempted to ensure compliance with the requirements of such regulatory body. However, some of the information in the pages contained in this Website is not to be accessed from certain jurisdictions and no representation or warranty is made as to whether the information available in this Website complies with the regulatory regime of countries from which the pages in this Website should not be accessed.

6. Complaints and concerns

If you have any concerns about material on our Website, you should first email the Customer Service Department at customercare@millets.co.uk. You can also write to us at:

Customer Services
Millets Outdoor Retail Limited
Edinburgh House
Hollinsbrook Way
Bury
BL9 8RR

 

Supply Terms

This website is owned and operated by Millets Outdoor Retail Limited ("Blacks", "we", "us" or "our"), which is a part of JD Sports Fashion plc.
Millets is a trading name of Blacks Outdoor Retail Limited. Blacks Outdoor Retail Limited registered office: Hollinsbrook Way, Pilsworth
Bury BL9 8RR. Registered number 7795258, VAT No: 787 440 102.

1. General

1.1 These terms and conditions of supply ("Supply Terms") set out the basis on which we supply any of the goods ("Goods") listed on our website www.Millets.co.uk ("Website") to you. Please read these Supply Terms carefully before ordering any Goods from our Website as they contain important information. You should understand that, by ordering any of our Goods, you agree to be bound by these Supply Terms.

1.2 You should print and retain a copy of these Supply Terms for your records and for future reference.

1.3 In these Supply Terms, unless the context requires otherwise:

"Millets Store" means any of the Millets retail store outlets in the UK. Details of your local store can be found by going to the Store Locator;

"Contract" means each contract formed, in accordance with condition 2.1 below, for the supply of Goods by us to you, into which these Supply Terms shall be incorporated;

"Card" means the credit or debit card which you use to make payment for the Goods.

1.4 Millets reserve the right to change these Supply Terms from time to time. Any such changes will take effect when posted on the Website and it is your responsibility to read the terms and conditions on each occasion you use this Website and your continued use of the Website shall signify your acceptance to be bound by the latest Supply Terms.

1.5 Our Website is intended for use by people resident in the UK. We do not accept orders from individuals outside the UK and from credit cards registered outside of the UK.

1.6 By placing an order through our Website, you represent and warrant that:

• 1.6.1 you are legally capable of entering into binding contracts;
• 1.6.2 you are at least 18 years of age;
• 1.6.3 you are resident in the UK.

1.7 All orders can be placed either online through the Website or by telephone on 0844 2572079 (Our opening hours are 8am to 8pm Monday-Friday and 10am to 4pm Saturday and Sunday (excluding public and bank holidays). When you place an order with us online you will be taken through a secure checkout process and up to the point at which you click on 'submit' on the final page of the checkout you are able to add/amend/delete any items that you have placed in your basket.

2. Acknowledgement and acceptance of your order

2.1 If you have supplied us with an email address, we will send you a 'confirmation of receipt of your order' email once you submit your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Goods. Our acceptance of your Order and the completion of the contract between you and us will take place upon dispatch to you of the Goods ordered and we will confirm such acceptance to you by sending you an email on dispatch of your Goods ("Confirmation Email") and it is at this point that your Card will be debited.

2.2 The Contract formed will only relate to those Goods whose dispatch we have confirmed in the Confirmation Email. We will not be obliged to supply any other Goods which may have been part of your order until the dispatch of such Goods has been confirmed in a separate Email.

2.3 We aim to fulfil orders within the delivery period set out in the Confirmation Email, or if no delivery period is specified, then within a reasonable time of the date of the Confirmation Email, unless there are exceptional circumstances.

2.4 If you are contracting as a consumer, under the Consumer Protections (Distance Selling) Regulations 2000 you have the legal right to cancel a Contract within seven working days starting the day after the goods are received. You will receive a full refund of the price paid for the Products including the original delivery charge in accordance with our refunds policy, set out in condition 7 below.

2.5 (a) Please note that, in relation to swimwear or thermal underwear, the right to cancel a Contract as set out in condition 2.4 above only applies while the Goods remain unworn.

(b) Please note that in relation to software the right to cancel a Contract as set out in condition 2.4 above only applies while the software remains unopened and the seal remains intact.

2.6 To cancel a Contract, you must inform us in writing. You must also return the Goods to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

2.7 Any offers for Goods at discounted prices, including those detailed on the Website, may be made available from time to time for you to order (subject to our acceptance) for a limited period of time.

2.8 Millets have taken every care in the preparation of the content of this Website, and in particular to ensure that (i) prices quoted are correct at time of publishing; and (ii) the Goods have been fairly described. However, please note that we may only accept orders if there are no material errors in the description of the Goods or their prices as advertised on this Website.

2.9 Non-acceptance of an order may be as a result of one of the following:

• 2.9.1 One or more of the Goods you ordered are unavailable. We will inform you as soon as possible if the Goods you have ordered
  are not available;
• 2.9.2 Our inability to obtain authorisation for your payment. We may contact you to check your Card details;
• 2.9.3 The identification of a pricing or product description error as referred to in condition 2.8 above; or
• 2.9.4 You not meeting the eligibility to order criteria as set out in condition 1.6 above.

3. Pricing

3.1 The prices stated by us at the time we receive your order are the prices you pay except where we discover an obvious error in the price of the Goods you have ordered as referred to in condition 2.8 above.

3.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Confirmation Email.

3.3 Our Website contains a large number of Goods and it is always possible that, despite our best efforts, some of the Goods listed on our Website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where the correct price of an item is less than our stated price, we will charge the lower amount when dispatching the item to you. If an item's correct price is higher than the price stated on our Website, we will inform you as soon as possible after receiving your order and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.

3.4 We are under no obligation to provide Goods to you at the incorrect (lower) price, even after we have sent you a Confirmation Email, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.

3.5 All prices are displayed on the Website in pounds sterling and include VAT at the prevailing rate charged in the UK but exclude delivery costs, which will be added to the total amount due, as detailed in condition 5 below.

3.6 On occasion, the prices payable and promotions offered in respect of Goods advertised on the Website may differ from those prices and promotions offered at the same time in our Millets stores. We are under no obligation to honour any in-store price or promotion in the event that they differ from those on the Website. Similarly, Millets stores are under no obligation to honour any Website price or promotion in the event that they differ from those in-stores. Prices that are reduced for sales and promotions are only valid for a limited time. We reserve the right to adjust prices, offers, goods and specifications of goods on the Website at our discretion at any time before (but not after) we accept your order.

4. Method of payment

4.1 Payment for your order will be taken as soon as you complete the checkout process. You can pay using your credit or debit card that either is a VISA, MasterCard, Maestro, Delta or American Express card. It is imperative that you provide the cardholder's name as it is shown on the Card, and address exactly as it appears on the Card statement.

4.2 We are unable to accept payment by cheque, Style cards, Visa Electron, Solo cards, Duet cards, cash, postal orders, gift cards or vouchers.

4.3 Card fraud is illegal and will lead to prosecution in all cases.

4.4 Where any of the Goods contained within an order are out of stock, we will contact you by email to explain the situation.

4.5 Ownership of the Goods you order on the Website shall pass to you on delivery provided that we have processed and received payment in full for such Goods. Risk of loss or damage to the Goods shall pass to you at the time the Goods are delivered.

5. Delivery

5.1 We offer a standard delivery and next day delivery service.

5.2 The standard delivery service usually takes 3 to 5 working days for your Goods to arrive, from receipt of your order. We make every effort to deliver Goods within the estimated timescales; however delays are occasionally inevitable due to unforeseen factors. Millets shall be under no liability for any delay or failure to deliver the Goods within the estimated timescales.

5.4 If you choose Next Day Delivery your order will be sent via courier service (signature required) to arrive next working day, if the order is placed before 6pm Sunday to Friday (excluding bank holidays and public holidays). Please note that orders placed after 6pm on Friday up to 6pm on Sunday will usually be delivered the following Monday. Although we will make every reasonable effort to ensure your products are delivered within the set timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting our delivery partner. Under these circumstances, additional delivery charges will not normally be refunded.

Please note some deliveries will be despatched via third parties which will mean you may receive multiple parcels for certain orders. In these cases this will be made clear at the point of order and in order confirmation and despatch emails.

5.5 Where we deliver:

• 5.5.1 Standard Delivery (as detailed in condition 5.2): Millets are able to deliver your Goods to any address within the UK mainland (including the Highlands of Scotland). We also deliver to the Scottish Islands, Northern Ireland, Isle of Man and Isles of Scilly.
• 5.5.3 Next Day Delivery (as detailed in condition 5.4): Millets are able to deliver your Goods to most addresses within the UK mainland, however, unfortunately we are currently unable guarantee a Next Day Delivery service to addresses in the Highlands of Scotland, including, Aberdeen, Perth and Inverness, Scottish Islands, Northern Ireland, Isle of Man or Isles of Scilly. Please note that we are unable to provide our Next Day Delivery service to British Forces Post Office addresses or the Channel Islands.

5.6 Please note that on delivery our carriers may need to obtain a signature from you. If a signature is required, our carriers will not be able to deliver Goods without such signature.

5.7 Selecting the delivery address:

• 5.7.1 Delivery to your Card address:
  When you have selected the Goods that you wish to purchase from us, you will be asked to enter the billing address associated with your card. When prompted for a delivery address, tick the "Use billing address" box to select delivery to your card address.
• 5.7.2 Selecting an alternative address: However, should you wish to send the Goods to an alternative address then you can enter this in the delivery address form as you proceed through the checkout process. The alternative address can be either residential or business.

5.8 Delivery charges:

• 5.8.1 The delivery charges are applied according to a simple banding structure based on the value of your total basket. There is only one delivery charge per order.
• 5.8.2 Our current charges (as of 21st March 2013) inclusive of VAT at the prevailing rate charged in the UK per Order are:
  
  

  	How long from order date	Delivery charge
  Standard delivery	3-5 Working days	£3.99*
  Next Day Delivery	Next working day if ordered by 6pm	£5.99*

  
  *Delivery charges may vary from time to time with promotional activity

6. Tracking your order

6.1 Once your Goods have been dispatched you will receive an e-mail confirming that they are on their way and a link to the courier to allow you to track your order.

7. Return of goods policy

We hope you will be satisfied with Goods purchased on our Website.

7.1 Subject to condition 7.2, if you wish to return to us any Goods :

• 7.1.1 in respect of which you find a defect within a reasonable time after delivery, we will examine the returned item and, subject to confirmation of the defect by us, we will refund the price of the item. We will usually process the refund due to you as soon as possible, and in any case, within 30 days of receiving the defective product. You will be refunded in full for the item and also refunded the original delivery charge for us sending the item to you and the cost incurred by you in returning the item to us. Please note that due to Health and Safety at work regulations we require any used faulty goods to be in a clean condition before accepting them for a refund. We reserve the right to refuse Goods which are excessively soiled as they would be rejected by our suppliers. If we do not agree that there is a defect in Goods you return or if we refuse Goods for being excessively soiled we will notify you by post or email to confirm our justification;
• 7.1.2 because you have cancelled the Contract between us within the seven-day cooling-off period (see condition 2.4 above), once the item has been checked, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the item in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us;
• 7.1.3 for any other reason, you may do so within 28 days of the date of dispatch. Once the item has been checked, we will refund the price of the item, providing it is in a saleable condition and is in its original, undamaged packaging. Please allow up to 21 days from the receipt of your return for a refund to be processed. The delivery charge is non-refundable and unless otherwise agreed between us, you must pay for the costs of return of the goods to us.
• This condition 7.1 does not affect your statutory rights.

7.2 Please note that, as set out in conditions 2.4 and 2.5, we cannot exchange or accept a return on swimwear (with the exception of faulty merchandise) or for gift vouchers

7.3 We will usually refund any money received from you to the Card originally used by you to pay for your purchase.

7.4 The following goods purchased online may not be returned in-store and must be returned to the address specified on the despatch note included in the product packaging and also in the email despatch confirmation.

Where specified in the item description.

7.5 How to return or exchange products

If you would like to return any Goods to us then you can do so by:

• 7.5.1 Going to any Millets Store
  You can return or exchange Goods at any Millets Store but must present the delivery note supplied by us in respect of such Goods as proof of purchase. You may receive a refund as detailed in condition 7.1.1 and 7.1.3 above or exchange product(s) for Goods of an equal value, for which you will receive a new receipt. Please note that stores cannot accept returns on items purchased as part of a “3 for 2” promotion.


• 7.5.2 Returning the Goods to our Returns centre
  You can return Goods purchased through the Website to our Returns Centre:
  
  Millets Internet Returns
  Door 2
  Kingsway Business Park
  Rochdale
  OL16 4FW
  
  If you wish to receive replacement Goods, please order them in the normal way via our Website or contact our call centre on:
  0844 2572079 (lines open 8am to 8pm Monday-Friday and 10am to 4pm Saturday and Sunday (excluding Bank Holidays). We regret that currently we are unable to exchange Goods via our Returns Centre. Please note as specified in section 7.4 certain products may only be returned to a specified address and not via Millets stores

7.6 Goods originally purchased from one of the Millets Stores can only be exchanged or refunded in a Millets Store and cannot be returned to the Returns Centre.

7.7 To return Goods to the Returns Centre, please use the Royal Mail postal service (for small parcels). As risk of loss or damage to the parcel is the customer's responsibility until it is received by our Returns Centre, we advise that the package is sent using Royal Mail registered post.

7.8 For our records you will be asked to complete the reason for your return on the reverse of your delivery note, and this form will then need to be return with the Goods to enable us to identify your Goods on receipt and process your return immediately.

7.9 Refunds on Promotional Items

From time to time we will run offers and promotions on our Website, which allows a discount when 2 or more products are purchased within the same transaction. For example:

• (i) Buy One Get One Free;
• (ii) Buy One Get Second half Price
• (iii) "3 for 2"
• (iv) items purchased as part of a bundle

If only one item or part of the original "multibuy" offer is returned, then you will be charged full price for the remaining item/s (that were current at the time of ordering), which will be reflected in the amount we refund to you.

8. Warranties and liability

8.1 Subject to condition 8.6, we warrant to you that any Goods purchased from us through our Website are of satisfactory quality and reasonably fit for all the purposes for which goods of the kind are commonly supplied.

8.2 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Goods you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

8.3 Nothing in these Supply Terms excludes or limits our liability for:

• 8.3.1 death or personal injury caused by negligence;
• 8.3.2 2 fraudulent misrepresentation;
• 8.3.3 under section 2 of the Consumer Protection Act 1987;
• 8.3.4 breach of the terms implied by section 12 of the Sale of Goods Act 1979;
• 8.3.5 for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

8.4 Without prejudice to condition 8.3, we shall not be liable, whether in contract, tort (including negligence) or restitution, or for breach of statutory duty or misrepresentation, or otherwise, for any:

• 8.4.1 loss or profit; or;
• 8.4.2 loss of goodwill; or
• 8.4.3 loss of anticipated saving; or
• 8.4.4 special, indirect or consequential damage suffered by you;
that arises under or in connection with this agreement

8.5 In the absence of any negligence other than breach of duty by Millets , your use of any Goods other than in accordance with their operating manuals and/or instructions is entirely at your own risk.

8.6 We have selected our Goods on the basis that they will be used for domestic use only. If you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the Goods in the course of a business, we exclude (to the fullest extend permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the Goods shall be limited to the replacement value of the item in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of Goods for business purposes, nor do we accept liability for loss of use of the item, nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.

8.7 Please note that the colours of the Goods are as accurate as the Website allows, as the actual colours you see will depend on your monitor. We cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the Goods on delivery

9. Complaints

9.1 We aim to deal with all complaints as effectively as possible. Our complaints handling procedure is designed to be fair, confidential, easy to use, speedy and informative. If you wish to make a complaint please contact us either:

• 9.1 By email at customercare@millets.co.uk
• 9.2 By post, please write to us with your complaint to:
  
  
  Customer Services
  Millets Outdoor Retail Limited
  Edinburgh House
  Hollinsbrook Way
  Bury
  BL9 8RR

Please provide full details of the nature of your complaint, including the Goods purchased, your order number, your name, address, daytime telephone number, email address and any other information which you think will assist us in resolving your problem as quickly as possible.

10. Sale of knives or bladed articles

10.1 It is an offence for any person under the age of 18 years to purchase most kinds of knives. We shall only supply knives and related equipment to customers over the age of 18 years. The sale of knives and bladed articles are regulated by law and subject to these Supply Terms.

10.2 We reserve the right to refuse the sale if we have reasonable cause to believe you are below the age of 18 years, or if we believe that the supply of Goods to you may infringe the law or present an unacceptable potential risk to the safety of others.

10.3 Our main goal is to promote the safe use of the specialist tools and for this reason we always take steps to ensure that our knives and tools are promoted in a responsible manner.

11. Miscellaneous

11.1 Millets will make every effort to deliver Goods and provide our services within a reasonable time and to comply with our obligations under these Supply Terms, but we cannot be held responsible for delays or failures due to adverse weather; fire; flood or other natural disaster; traffic delays or failure of transport; mechanical breakdowns; strikes or other industrial action, or any other circumstances beyond our reasonable control.

11.2 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these Supply Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Supply Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with condition 11.4 below.

11.3 Applicable laws require that some of the information or communications we send to you should be in writing. When using our Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

11.4 All notices given by you to us must be given to:

Customer Services
Millets Outdoor Retail Limited
Edinburgh House
Hollinsbrook Way
Bury
BL9 8RR

or customercare@millets.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in condition 11.3 above. Notice will be deemed received and properly served immediately when posted on our Website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

11.5 The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

11.6 If any of these Supply Terms or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

11.7 A person who is not party to this agreement shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This condition does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.

11.8 These Supply Terms and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

11.9 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Supply Terms.

11.10 Each Contract and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in all respects in accordance with English law and the parties hereby submit to the exclusive jurisdiction of the courts of England and Wales.