online / instore / mobile / call 0161 393 7060
Home > Customer Care > Returns



Please return your unwanted goods to us within 14 days. Alternatively you can take it to a store for an exchange within 28 days.

The delivery charge is non-refundable except where the goods are faulty or in cases where the order was cancelled under the UK Distance Selling Regulations. Please be aware that due to Health & Safety at work regulations we require any used faulty goods to be in a clean condition before accepting them for a refund. This does not affect your statutory rights.

Please note that we cannot exchange or accept a return on swimwear or underwear, with the exception of faulty merchandise.

Christmas 2014 Returns Policy

Christmas Returns Policy - Goods purchased from 1st November with a valid receipt will be eligible for a refund or exchange until 5th January. This is an exception to our normal returns policy.

To Store

Goods may be returned to any Millets stores nationwide, take your despatch note and the goods you want to return, and the store team will be happy to offer you a refund or exchange.

Visit our Store Finder to find your local store.

Unfortunately we can't take orders paid by Paypal back in store.

By Collect +

We recommend using Collect+ to return your order. Collect+ have over 4500 parcel drop points in local stores. Many have extended opening hours and are open 7 days a week, so you can return items at a time and place that suits you.

Visit Collect+ where you can create a returns label at a cost of £2.99. You will receive proof of postage, online tracking and compensation cover up to £50.

By post

You can make your own arrangements through any postal carrier but we recommend you use one who can give you a "Certificate of Posting" as, until the parcel reaches us, it's your responsibility.

Millets Internet Returns,

Door 2,

Michael Faraday Ave,

Kingsway Business Park,


OL16 4FW.