You have 14 days to notify us of items you would like to cancel from the time in which you receive your order, and then a further 14 days to return your items to us.
The delivery charge is non-refundable except where the goods are faulty or in cases where the order was cancelled within the 14 day cancellation period. Please be aware that due to Health & Safety at work regulations we require any used faulty goods to be in a clean condition before accepting them for a refund. This does not affect your statutory rights.
Please note that we cannot exchange or accept a return on swimwear or underwear, with the exception of faulty merchandise.
All orders can be returned in store, just take your despatch note and the goods you want to return, and the store team will be happy to assist you.
- If you've paid using a credit/debit card, a refund/exchange will be processed at the till point.
- If you've paid using PayPal or Apple Pay, we'll send your order back to our distribution centre on your behalf so the transaction can be reversed, or your order can be exchanged and resent back out to you.
Visit our Store Finder to find your local store.
Please Note: Orders delivered to one of our alternative collection points (JD Sports, Scotts Menswear or Blacks) cannot be returned in that store. You must return the items to either a Millets store, or via Collect+, or by post.
We recommend using Collect+ to return your order. Collect+ have over 4500 parcel drop points in local stores. Many have extended opening hours and are open 7 days a week, so you can return items at a time and place that suits you.
Visit Collect+ where you can create a returns label at a cost of £3.29. You will receive proof of postage, online tracking and compensation cover up to £50.
You can make your own arrangements through any postal carrier but we recommend you use one who can give you a "Certificate of Posting" as, until the parcel reaches us, it's your responsibility.
Millets Internet Returns,
Michael Faraday Ave,
Kingsway Business Park,