Returns Policy

We hope you will be happy with any product purchased on our website or from our catalogues. If you wish to return a product to us for any reason you may do so within 28 days of the date of dispatch. We will refund the price of the product, providing it is in a saleable condition and is in its original, undamaged packaging. The delivery charge is non-refundable except where the goods are faulty or in cases where the order was cancelled under the UK Distance Selling Regulations. Please be aware that due to Health & Safety at work regulations we require any used faulty goods to be in a clean condition before accepting them for a refund. This does not affect your statutory rights.

Please note that we cannot exchange or accept a return on swimwear, with the exception of faulty merchandise.

How to return or exchange products

If you would like to return product(s) to us then you can do so by:

• Going to your local Millets store. Click here for our store locator
  OR
• Sending the product(s) to our Returns centre

Going to your local Millets store

You can return or exchange goods at any Millets store but must present your delivery note as proof of purchase. If you choose to receive a refund, the store will refund the price of the product(s) as shown on your delivery note, to the same credit/debit card that you used to purchase the goods. Alternatively, you may exchange product(s) for goods of equal value, for which you will receive a new receipt. Please note that stores cannot accept returns on items purchased as part of a 3 for 2 promotion.

Sending a product to our Returns centre

You can return products purchased through our website or via catalogue to our Returns centre (address below). The value of the returned product(s) at the time of purchase will be refunded in full to the same credit/debit card that you used to purchase the goods. Please allow up to 14 days from receipt of your return for a refund to be processed. If you wish to receive replacement goods, please order them in the normal way via our website or our call centre. We regret that currently we are unable to exchange goods via our Returns centre.

Millets Returns Centre
440-450 Cobb Drive
Swan Valley
Northampton
NN4 9BB

Please note that products originally purchased from a Store can only be exchanged or refunded in a Store and cannot be returned to the Returns centre.

To return product(s) to the Returns centre, please use either the Royal Mail postal service or you may contact our customer services team on 01604 597201 to use our collection service. If the item is small and can be returned in the original packaging then please use the returns label attached to your delivery note. As risk of loss or damage to the parcel is the customers responsibility until it is received by our Returns Centre, we advise that the package is sent using Royal Mail registered post, as we cannot accept liability for parcels lost in transit to us. If you would like us to collect the goods from you the following charges apply: